Shipping Schedule
Upon payment received, we will ship the order item(s) within 3 working days subject to stock availability via Pos Laju / Kangaroo courier service
Shipping Rate
A flat rate of RM 7 postage apply to all order for any shipment within West Malaysia and RM 8 postage for East Malaysia.
For Pre-Order Items, estimation time of arrival is 2-3 weeks after payment is received.
Free Shipping
Free shipping is applicable for order above RM 200 in a single transaction/receipt, For East Malaysia only valid for first 1kg.
If you have any questions concerning our shipping policies, please call us at +6 016 4775525, or send us an e-mail at mindy@itsybitsy-world.com
RETURNS AND EXCHANGES POLICY
We only accept items for return or exchange (there is a 20% restocking fee) that is made within 5 days from the date of receiving your items, which is subject to confirmation with us either by email or telephone.
We only accept items for return or exchange that are in their original/resale condition.
Any items returned dirty, washed, or used will NOT be eligible for refund.
Discounted / special priced items are final sales and will not be eligible for Exchanges
Shipping cost is not refundable. Return shipping costs are the responsibility of the customers.
Re-shipping charges for exchanged item(s) will be applied. Customer will bear the shipping cost of the new item and difference in price between the returned and new item.
We will NOT take responsibility for loss or damage to items sent back to us, so, please ensure that your item is properly packaged and insured, if necessary.
In the event that the exchange item is out of stock, we will provide a refund in the form of store credit.
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